FAQs

Is there a minimum time I must rent a container for?

Our storage contracts at MONstore have a minimum duration of just one month, providing you with flexibility and convenience. Moreover, you have the freedom to cancel your contract at any time without the need for a notice period, ensuring that you have full control over your storage arrangements.

How does access work?

Upon completing the online sign-up process, customers will promptly receive an email notification from us, which will include their assigned container number, along with comprehensive instructions and a map for easy navigation within our facility. With this information in hand, customers can immediately head over to the yard and start utilising their storage unit without any delay or additional steps. We strive to make the access process seamless and efficient, ensuring a hassle-free experience for our customers.

Are the containers dry and waterproof?

Rest assured that our containers at MONstore are meticulously inspected after each use to ensure they are entirely dry and watertight. With this assurance, you can have peace of mind knowing that your belongings will remain in the same condition that you left them.

What security measures are in place?

Our facility is equipped with comprehensive security measures to ensure the utmost safety and protection. To monitor the premises round-the-clock, we have implemented a state-of-the-art 24-hour closed-circuit television (CCTV) system. Furthermore, during nighttime hours, our premises are well-illuminated with floodlights, enhancing visibility and deterring any potential security threats.

To control access to the site, we have installed an electric security gate, allowing entry only to authorised personnel. This further enhances the security of our facility by restricting unauthorised access. Additionally, each container within our premises is secured with a unique padlock, providing an additional layer of individualised protection for the stored items.

By employing these robust security measures, we strive to ensure the safety and security of our clients’ belongings, promoting peace of mind and safeguarding their assets.

 

What are the payment terms?

To secure the container, payment is required in advance on the day of booking. Once booked, the payment system operates on a subscription basis, with subsequent charges automatically processed on the same day each month. This rolling subscription operates on a month-by-month basis, allowing flexibility, and the subscription is canceled upon returning the container. This streamlined process ensures a hassle-free experience for our customers, simplifying the payment and subscription management for their storage needs

Is there a deposit to pay?

No deposit is required for our services. We aim to provide a hassle-free experience by eliminating upfront deposits, ensuring convenience for our valued customers.

Are there any restrictions to what I can store in a container?

Our restrictions are very easy to follow: no liquids, no explosives and no live animals.

It is crucial to avoid storing liquids in containers to prevent potential issues with dampness.  Any items container moisture will cause condensation and lead to undesirable damp conditions. By refraining from storing liquids, you can maintain a dry and suitable environment for your belongings, ensuring they remain in optimal condition throughout their storage period.

For optimal storage conditions, it is advisable to leave a small gap of a few inches between your items and the walls of the container. This allows for proper ventilation and airflow, minimising the risk of moisture build-up. Additionally, utilising desiccants or dehumidifiers within the storage space can further help in preventing dampness by absorbing excess moisture from the air, ensuring a dry and suitable environment for your belongings.

Jamie McCudden

Used for storing house items during a house move for 7 month's and was really convenient with 24hr access. Location was ideal and access to site with Luton van was easy.

Gillian Watson

I had never needed to rent storage unit so had no idea where to start & was a case of using google. Thankfully I decided to contact Monstore Self-Storage, I spoke to Shona & she was so helpful & explained how renting storage worked.

Tom Churchyard

Efficient and easy to use service. The storage container was in excellent condition and required no additional cleaning before use. Any queries quickly responded to. Only reason we have stopped using them is we no longer need the storage space.

Mark Berry

Excellent service. Very secure facilities at a good price. The staff are very helpful, polite and have great communications with customers. Very good place to store your belongings.

Louise

Great service from the start to the end and deposit refunded quickly. Fantastic having access 24/7, heavy doors surprisingly easy to open, especially after learning about keeping my arms straight technique. Would definitely recommend. Thanks for being there!

Sinead Henry

Excellent and forward-thinking service. Everything is done online and your storage access is posted to you so that you don't have to go in and sign for things pyshically. 24/7 access once you've got your keys.

Colin Duff

Being in the removal industry I enquired about additional storage and monstore from start to finish were excellent . One phone call and your set up for a seamless storage service.

Gary Fraser

Great service from start to finish. The storage unit is well sized and the location is ideal with 24 hour access. I have used a different company for storage previously and access proved awkward. Complete opposite with these guys! It was also very clean and ventilated to ensure it is damp proof.

George Barrie

We rented a container in Stirling for around 6 months. It was so easy to set up online and the key and card posted to us. No contract, just cancel when you want. It made our house move so much easier.

Margaret

Trying to find a new home after selling my own , was really stressful. What do you do with all your possessions while you find somewhere to live ? Renting a container from Monstore ,was the best decision I made.

Allan Brands

Even during the Pandemic MONstor was able to rent out a storage unit and set me up with quick 24/7 access using email, and electronic access card (sent via post) and a combination lock set to my preference.

Miss Krysty Steele

MONstore is a great storage facility site with easy 24 hour access. Very secure and clean container. Staff are beyond helpful, they really went out of their way to accommodate us, couldn’t recommend enough!

Allison

After moving to the area, leaving most of our belongings in storage down in the South of England, we needed to store some items locally to where we were staying in our caravan house hunting. MONstore are brilliant, clean containers, very secure & 24 hour access, what more could you want !!

Maz

Perfect for students! Very good price for what you are getting and the storage units are very spacious! Can easily be shared with 4-5 friends and customer service team are very supportive, kind and welcoming! Cannot recommend it enough!

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